TeamDynamix implemented a fix by rolling customers back to the original user interface. We have monitored and that fix is stable and satisfactory at this time
Posted Jun 03, 2025 - 16:35 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 02, 2025 - 13:26 EDT
Update
Message from TeamDynamix (1:12pm)
Monitoring - TeamDynamix experienced performance issues today following the release of some important new capabilities over the weekend.
Due to a technical concern, we have decided to roll back the new version of the service for the US-based customers who received it this weekend. *This rollback only impacts the group of US-based customers that went live on the new UX in this specific wave.*
We successfully rolled out the new UX to 30% of customers prior to this weekend, and these performance issues were not previously seen.
We apologize for the inconvenience, and we will be in close contact on next steps.
Posted Jun 02, 2025 - 13:22 EDT
Update
We are continuing to investigate this issue.
Posted Jun 02, 2025 - 13:22 EDT
Update
TeamDynamix posted another update (12:01pm)
Thank you for your continued patience as investigation continues.
TeamDynamix Engineering and Infrastructure teams continue to work to develop the fix for the Work Management degradation. We'll provide updates as soon as possible.
Posted Jun 02, 2025 - 12:24 EDT
Update
Message from TeamDynamix (10:55am)
Update - Thank you for your continued patience as investigation continues. We are nearing a fix for the issue that has caused this degradation.
TeamDynamix Engineering and Infrastructure teams continue work to develop the fix for this Work Management degradation. We'll provide updates as soon as possible.
Posted Jun 02, 2025 - 11:01 EDT
Update
Latest Communication from TeamDynamix (9:40am): Update - TeamDynamix Engineering and Infrastructure teams continue to investigate the cause of Work Management performance degradation today. We thank you for your patience as we work towards a solution to this issue.
Posted Jun 02, 2025 - 10:00 EDT
Investigating
We have received a status from TeamDynamix that they are actively investigating reports of performance degradation this morning. This seems to mostly affect the Work Management (Users: formerly TDNext) interface at this time.
Posted Jun 02, 2025 - 08:45 EDT
This incident affected: TeamDynamix IT Service Management Platform.