Resolved -
TeamDynamix implemented a fix by rolling customers back to the original user interface. We have monitored and that fix is stable and satisfactory at this time
Jun 3, 16:35 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 2, 13:26 EDT
Update -
Message from TeamDynamix (1:12pm)
Monitoring - TeamDynamix experienced performance issues today following the release of some important new capabilities over the weekend.
Due to a technical concern, we have decided to roll back the new version of the service for the US-based customers who received it this weekend. *This rollback only impacts the group of US-based customers that went live on the new UX in this specific wave.*
We successfully rolled out the new UX to 30% of customers prior to this weekend, and these performance issues were not previously seen.
We apologize for the inconvenience, and we will be in close contact on next steps.
Jun 2, 13:22 EDT
Update -
We are continuing to investigate this issue.
Jun 2, 13:22 EDT
Update -
TeamDynamix posted another update (12:01pm)
Thank you for your continued patience as investigation continues.
TeamDynamix Engineering and Infrastructure teams continue to work to develop the fix for the Work Management degradation. We'll provide updates as soon as possible.
Jun 2, 12:24 EDT
Update -
Message from TeamDynamix (10:55am)
Update - Thank you for your continued patience as investigation continues. We are nearing a fix for the issue that has caused this degradation.
TeamDynamix Engineering and Infrastructure teams continue work to develop the fix for this Work Management degradation. We'll provide updates as soon as possible.
Jun 2, 11:01 EDT
Update -
Latest Communication from TeamDynamix (9:40am):
Update - TeamDynamix Engineering and Infrastructure teams continue to investigate the cause of Work Management performance degradation today. We thank you for your patience as we work towards a solution to this issue.
Jun 2, 10:00 EDT
Investigating -
We have received a status from TeamDynamix that they are actively investigating reports of performance degradation this morning. This seems to mostly affect the Work Management (Users: formerly TDNext) interface at this time.
Jun 2, 08:45 EDT