Intermittent disruption with inbound calls
Update - We are continuing to monitor for further issues.
Jul 17, 15:03 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 12:27 EDT
Identified - We are currently experiencing intermittent issues with inbound calls. The vendor (Verizon) has been notified.
Jul 17, 11:53 EDT
Annual Safe Computing training system (SANS) isn't working properly
Identified - The training is still unavailable. The vendor is close to a resolution. Thank you for your patience.
Jun 26, 14:54 EDT
Update - Please be advised that the requested Securing the Human training is currently unavailable at this time due to maintenance issues. We apologize for any inconvenience this may cause. A communication will be sent once the issue has been resolved.
Jun 11, 14:25 EDT
Investigating - The vendor has been notified and is investigating the issue. Please check back here for updates.
Jun 11, 08:01 EDT

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Degraded Performance
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Degraded Performance
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Operational
SOLAR ? Operational
Blackboard ? Operational
PeopleSoft Operational
IT Service Portal (service.stonybrook.edu) ? Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
25 Live Operational
accessVIS Operational
Aleph ? Operational
Degree Works Operational
Infor Enterprise Asset Management (Infor EAM) Operational
Judicial Action Campus Counts Operational
SAP Business Objects Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Class Find Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Student and Faculty Services Operational
Classrooms ? Operational
Clickers Operational
ContentDM Operational
Course Evaluations (Faculty & Administrators) Operational
Course Evaluations (Students) Operational
Digication ePortfolios Operational
Echo360 Operational
Faculty Profiles Operational
FIXIT Operational
Maple TA Operational
Printing Operational
Qualtrics Operational
SINC Sites (Computer Labs) Operational
Sparky (UNIX) Operational
Virtual SINC Site Operational
VoiceThread Operational
SafeAssign ? Operational
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
NolijWeb Document Management System Operational
Virtual Servers Operational
Accounts and Passwords Operational
DUO Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
Collaboration and Publishing Operational
Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Yammer Operational
myResearch Portal Operational
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Information Security Training (SANS) ? Partial Outage
90 days ago
87.67 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Network Maintenance Jul 21, 02:00-02:30 EDT
Network Maintenance is being performed on the network switches @ 32 Avenue of Americas. No service disruption is expected.
Posted on Jul 17, 15:02 EDT
Past Incidents
Jul 18, 2019

No incidents reported today.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
PeopleSoft, SOLAR, Nolij databases,
Resolved - This incident has been resolved.
Jul 15, 12:05 EDT
Update - We are continuing to investigate this issue.
Jul 15, 12:05 EDT
Investigating - Major outage affecting SOLAR , HCM ( Human Capital Management ) and CS ( Campus Solution) databases

NolijWeb Document Management System also unavailable.

System Administrators working on a resolution.
Jul 15, 11:49 EDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019
SB Connect not Loading
Resolved - This incident has been resolved.
Jul 12, 09:35 EDT
Investigating - We are currently investigating this issue.
Jul 12, 09:07 EDT
Jul 11, 2019

No incidents reported.

Jul 10, 2019
SBConnect ( Adobe Connect Web Conferencing )
Resolved - This incident has been resolved.
Jul 10, 08:34 EDT
Investigating - Access to service is unavailable. System Administrators working on a resolution.
Jul 10, 07:02 EDT
Jul 9, 2019
SBU Sharepoint
Resolved - This incident has been resolved.
Jul 9, 23:27 EDT
Investigating - SharePoint Online is not reachable from on campus
Jul 9, 21:00 EDT
IT Service Portal: Cherwell
Resolved - Cherwell Service Management has been restored and is back online.
Jul 9, 19:53 EDT
Identified - Cherwell identified the issue and a fix is being implemented.
Jul 9, 16:47 EDT
Investigating - Cherwell IT Service portal is down. CES is on the phone with Cherwell Support looking into the matter.
Jul 9, 16:38 EDT
Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 EDT
Scheduled - Networking will be performing routine maintenance on 7/9/19 between the hours of 6am and 8am.. There will be a brief disruption in Academic WiFi service during this time. If you experience any issues after 8am, please report your issue to our Support Team at https://it.stonybrook.edu/services/itsm or call 631-632-9800.
Jul 2, 15:44 EDT
Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019
VoiceThread Intermittent Issues
Resolved - VoiceThread (the vendor) has reported that this issue is now resolved following a fix on their end. Users should no longer experience issues uploading content to VoiceThread via web or app.
Jul 5, 11:03 EDT
Identified - Following an update earlier today, VoiceThread Support has acknowledged that there are intermittent issues with uploading and commenting on slides in VoiceThread. VoiceThread Support (the vendor) is working to resolve this issue.
Jun 25, 16:09 EDT
Jul 4, 2019

No incidents reported.

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