Telephony voice calls
Monitoring - This issue has seemingly been resolved. However, because there are not many people on campus it's hard to know if we are 100%. The team will monitor for a few more days.
Mar 24, 10:34 EDT
Update - We are continuing to investigate this issue.
Mar 16, 10:15 EDT
Update - We are continuing to investigate this issue.
Mar 11, 08:52 EDT
Investigating - We are currently investigating reports of intermittent dropped calls. The team is investigating with the vendor.
Mar 9, 14:58 EDT

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Operational
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Operational
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Operational
SOLAR ? Operational
Blackboard ? Operational
PeopleSoft Operational
IT Service Portal (service.stonybrook.edu) ? Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
25 Live Operational
accessVIS Operational
Aleph ? Operational
Degree Works Operational
Infor Enterprise Asset Management (Infor EAM) Operational
Judicial Action Campus Counts Operational
SAP Business Objects Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Class Find Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Student and Faculty Services Operational
Classrooms ? Operational
Clickers Operational
ContentDM Operational
Course Evaluations (Faculty & Administrators) Operational
Course Evaluations (Students) Operational
Digication ePortfolios Operational
Echo360 Operational
Faculty Profiles Operational
FIXIT Operational
Maple TA Operational
Printing Operational
Qualtrics Operational
SINC Sites (Computer Labs) Operational
Sparky (UNIX) Operational
Virtual SINC Site Operational
VoiceThread Operational
SafeAssign ? Operational
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
Document Management Systems (Nolij & OnBase) Operational
Virtual Servers Operational
Accounts and Passwords Operational
DUO Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
Collaboration and Publishing Operational
90 days ago
99.99 % uptime
Today
Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Yammer Operational
Zoom ? Operational
90 days ago
99.99 % uptime
Today
Zoom Cloud Recording Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Live Streaming Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Chat Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom Zoom Connector for Cisco Operational
Zoom Zoom Connector for Polycom Operational
Zoom REST API Operational
myResearch Portal Operational
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Safety Operational
Information Security Training (SANS) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
myResearch COI, IRB, Grants, Agreements, Safety Apr 8, 20:00-23:00 EDT
All myResearch applications (COI, IRB, Grants, Agreements, Safety) will be down for maintenance Wednesday 4/8/2020 between 8:00 PM and 11:00 PM.
Posted on Apr 3, 12:22 EDT
Past Incidents
Apr 7, 2020

No incidents reported today.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020
accessVIS down today Friday April 03 from 4:30pm - 5:00PM
Completed - The scheduled maintenance has been completed.
Apr 3, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:31 EDT
Scheduled - In order to apply ColdFusion Update 14 to production Sunapsis application server vis.stonybrook.edu
This is Change Request 10620
Apr 3, 11:35 EDT
Apr 2, 2020
Blackboard Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:00 EDT
Scheduled - On Monday, 3/30/2020, Blackboard experienced two critical outages that disrupted courses returning from Spring Break. In both instances, the cause was immediately identified, and temporary allocations were put in place to bring Blackboard back online for courses.

As part of our efforts to further stabilize our Blackboard environment, DoIT has purchased additional memory (RAM) to further stabilize our platform. This maintenance window will allow these necessary upgrades to be installed. During this time, Blackboard will be unavailable to all Faculty, Students, and Staff. (rs)
Apr 1, 16:48 EDT
Apr 1, 2020

No incidents reported.

Mar 31, 2020
Blackboard Outage
Resolved - This incident has been resolved.
Mar 31, 15:45 EDT
Update - We are continuing to monitor for any further issues.
Mar 30, 16:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 16:39 EDT
Update - DoIT Staff are currently are continuing to work on a fix for Blackboard's outage. We apologize for the inconvenience caused to all students and faculty.
Mar 30, 16:23 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 15:50 EDT
Investigating - DoIT is currently investigating reports of Blackboard being offline.
Mar 30, 15:43 EDT
Mar 30, 2020
Blackboard Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 16:56 EDT
Scheduled - Following an outage this afternoon, DoIT has discovered an area where we can improve the system for future load. Blackboard will be undergoing emergency maintenance to resolve this issue and further stabilize Blackboard.
Mar 30, 16:00 EDT
Blackboard Outage
Postmortem - Read details
Mar 30, 14:05 EDT
Resolved - This incident has been resolved, and Blackboard is back up and functional.
Mar 30, 14:02 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:22 EDT
Investigating - DoIT is currently investigating reports of Blackboard outages. We will have more information shortly.
Mar 30, 12:58 EDT
SB You Service Disruption
Resolved - The vendor has applied a fix and service has been restored.
Mar 30, 13:41 EDT
Investigating - The issue has been reported to the vendor and they are currently working on a fix.
Mar 30, 13:29 EDT
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Google
Resolved - Issues with Google Suite had been resolved (as of 13:26 PM 3/26/20, there was a lag in mail delivery yesterday.
Mar 27, 07:56 EDT
Investigating - Google is investigating the issue.
Mar 26, 20:51 EDT
Monitoring - Google Service (G Suite) has been restored for some users.
Mar 26, 19:41 EDT
Investigating - There is an issue with all Google (G Suite) Apps. An updated is expected within an hour.
Mar 26, 18:38 EDT
Mar 26, 2020
Google Applications.
Resolved - This incident has been resolved.
Mar 26, 13:20 EDT
Investigating - Re-posted form the Google Apps Status page March 26, 2020 8:57:00 AM PDT

"We're investigating reports of an issue with Gmail. We will provide more information shortly. The affected users are unable to access Gmail."

Google are indicating problems with Gmail, Calendar, Drive, Docs, Sheets, Slides, Hangouts, Chat and Meet"

No indication so far the Stonybrook.edu users are affected. Will continue to monitor.
Mar 26, 12:42 EDT
Yammer possibly having issues
Resolved - Yammer post in MS Service Status taken down, appears back to business as usual.
Mar 26, 11:59 EDT
Investigating - Per MS Service Status;Yammer Service Dusruption "Title: Feed not loading
User Impact: Users may find their Yammer feed is not loading.
Current status: We're analyzing diagnostic data to determine next troubleshooting steps.
Next update by: Thursday, March 26, 2020, at 3:30 PM UTC (11:30 AM EDT)
Mar 26, 10:32 EDT
RD Gateway will undergo maintenance between 5 AM and 6 AM tomorrow (3/26/2020) morning
Completed - The scheduled maintenance has been completed.
Mar 26, 05:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 EDT
Scheduled - To replace an expiring SSL certificate and changing the private keys that are used for the Duo integration. Users who may be logged in at that time will lose their connection until completed
Mar 25, 11:26 EDT
Mar 25, 2020
Remote Desktop Gateway currently down
Resolved - This incident has been resolved.
Mar 25, 11:23 EDT
Update - A workaround has been put in place to permit Remote Desktop gateway access while we continue to investigate the issue.
Mar 24, 14:24 EDT
Investigating - We are currently investigating this issue.
Mar 24, 14:20 EDT
Mar 24, 2020
Blackboard Critical Maintenance - until 9pm today
Completed - The scheduled maintenance has been completed.
Mar 24, 12:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 08:45 EDT
Scheduled - Blackboard will be unavailable from Monday 3/23 9pm EST -Tuesday 3/24 9pm EST. The application is not being updated, Blackboard functionality will not change. Subscribe to this notification to receive updates.

For additional information, including tools & services available to Faculty during this outage, visit: https://it.stonybrook.edu/keep-teaching
Mar 24, 08:42 EDT
mysbfiles.stonybrook.edu
Completed - The scheduled maintenance has been completed.
Mar 24, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:31 EDT
Scheduled - The server that houses mysbfiles.campus.stonybrook.edu will be upgraded.
Mar 23, 16:08 EDT
Blackboard will be unavailable for critical maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:30 EDT
Scheduled - Blackboard will be unavailable from Monday 3/23 9pm EST -Tuesday 3/24 9pm EST. The application is not being updated, Blackboard functionality will not change. Subscribe to this notification to receive updates.

For additional information, including tools & services available to Faculty during this outage, visit: https://it.stonybrook.edu/keep-teaching
Mar 19, 16:30 EDT
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