Blackboard assessments pausing because of Honorlock extensions.
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 08:31 EST
Investigating - Honorlock has received reports from some exam takers stating that their Blackboard assessment was pausing, even when Honorlock was not enabled on the exam. This happens to devices where the last exam that was taken did not end properly. In these instances, it's possible that the extension perceives the student is attempting to re-enter the initial exam without the camera running and therefore pauses the exam screen.

Students that encounter this error can uninstall and reinstall the Honorlock extension, or try to use a different device (if they do not have rights to manage their own extensions). Honorlock's support team is providing that information to all students who are experiencing this issue at this time.

For assistance, chat live with Honorlock at: https://honorlock.com/support/
Nov 17, 08:28 EST

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Operational
90 days ago
100.0 % uptime
Today
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Operational
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Operational
TV Service - Apogee Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Gateway ? Operational
90 days ago
100.0 % uptime
Today
SOLAR ? Operational
PeopleSoft Operational
IT Service Portal (service.stonybrook.edu) ? Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
25 Live Operational
accessVIS Operational
Aleph ? Operational
Degree Works Operational
Infor Enterprise Asset Management (Infor EAM) Operational
Judicial Action Campus Counts Operational
SAP Business Objects Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Class Find Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Student and Faculty Services Degraded Performance
90 days ago
96.88 % uptime
Today
Blackboard ? Operational
Classrooms ? Operational
Clickers Operational
ContentDM Operational
Course Evaluations (Faculty & Administrators) Operational
Course Evaluations (Students) Operational
Digication ePortfolios Operational
Echo360 Operational
Faculty Profiles Operational
FIXIT Operational
Maple TA Operational
Printing Operational
Qualtrics Operational
Respondus Lockdown Browser & Respondus Monitor ? Operational
90 days ago
90.89 % uptime
Today
SafeAssign ? Operational
SINC Sites (Computer Labs) Operational
Sparky (UNIX) Operational
Virtual SINC Site Operational
VoiceThread Operational
Live Chat Operational
90 days ago
99.82 % uptime
Today
Honorlock ? Degraded Performance
90 days ago
100.0 % uptime
Today
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
Document Management Systems (Nolij & OnBase) Operational
Virtual Servers Operational
Accounts and Passwords Operational
DUO Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
Collaboration and Publishing Operational
90 days ago
100.0 % uptime
Today
Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Yammer Operational
Zoom ? Operational
90 days ago
100.0 % uptime
Today
Zoom Cloud Recording Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Live Streaming Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Chat Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom Zoom Connector for Cisco Operational
Zoom Zoom Connector for Polycom Operational
Zoom REST API Operational
Stony Brook Website Operational
90 days ago
100.0 % uptime
Today
myResearch Portal Operational
90 days ago
100.0 % uptime
Today
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Safety Operational
IACUC Operational
90 days ago
100.0 % uptime
Today
Information Security Training (SANS) ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Cherwell Migration to AWS Dec 1, 22:00 - Dec 2, 04:00 EST
We will be undergoing scheduled maintenance during this time as our vendor migrates our hosted environment to AWS. The system may become unavailable for some or parts of the maintenance window.
Posted on Nov 11, 09:59 EST
PeopleSoft Financials Database upgrade to 12c Dec 11, 12:00-17:00 EST
The Oracle 12 upgrade for PeopleSoft Finance will take place on Friday, December 11. The Finance system will be taken down on that day at noon, and should be back up at 5pm that evening. Users will not be able to use PeopleSoft Finance during that time. This does not affect PeopleSoft Campus Solutions or HCM.
Posted on Nov 13, 14:15 EST
Blackboard System Maintenance Dec 27, 00:00 - Jan 4, 12:00 EST
The Stony Brook Blackboard System will be undergoing critical maintenance during this window. This maintenance will affect https://blackboard.stonybrook.edu only and will not impact the School of Nursing Blackboard instance.
Posted on Nov 16, 16:28 EST
Past Incidents
Nov 28, 2020

No incidents reported today.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Reports of Errors Encountered in PeopleSoft Campus and Human Capital Solutions
Resolved - This incident has been resolved.
Nov 24, 10:09 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 09:54 EST
Investigating - DoIT is investigating issues related to error messages appearing on various pages in the PeopleSoft Campus Solutions and Human Capital Management systems.
Nov 24, 09:06 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Remote SINC Site Maintenance - Computers will be unavailable
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 EST
Scheduled - The Remote SINC Site will undergo maintenance on Nov, 19th from 9am to 11am. New connections will be disabled, however any already logged in users will be unaffected. Please use the Virtual SINC Site during this time.
Virtual SINC Site is available at: https://it.stonybrook.edu/services/virtual-sinc-site
Nov 18, 13:07 EST
Nov 18, 2020
myResearch Suite (COI, IRB, Grants, Agreements, Safety, IACUC)
Completed - The scheduled maintenance has been completed.
Nov 18, 21:17 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 EST
Scheduled - The myResearch Suite (COI, IRB, Grants, Agreements, Safety, IACUC) will be down for maintenance Wednesday 11/18/2020 between 8 PM and 10 PM.
Nov 13, 13:50 EST
PeopleSoft Errors in Campus Solutions and HCM
Resolved - Problems in the server caches were identified and resolved.
Nov 18, 16:46 EST
Investigating - DoIT is investigating issues related to error messages appearing on various pages in the PeopleSoft Campus Solutions and Human Capital Management systems.
Nov 18, 14:24 EST
Pyxis shutdown and Magellan Move
Completed - The scheduled maintenance has been completed.
Nov 18, 16:06 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 13:00 EST
Scheduled - Magellan will be down from 1 PM - 5 PM.
Nov 3, 16:49 EST
Nov 17, 2020
Respondus Monitor is unavailable
Resolved - Issue has been resolved.
Nov 17, 08:26 EST
Update - We are continuing to work on a fix for this issue.
Nov 17, 08:25 EST
Identified - Student who have already taken an exam in a course with Respondus can proceed with using Respondus. There is an issue with awarding new seats which we are working to resolve.
Oct 21, 13:20 EDT
Investigating - Students are receiving license errors when using Respondus Monitor. Respondus is investigating the issue.
Oct 21, 09:50 EDT
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

← Incident History Powered by Statuspage
Admin Login