Issues with Cisco Webex contact center
Monitoring - Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
All Agent Desktop services, including connectivity and call functionality, have returned to normal operation. The only remaining impact is a delay in real-time reporting within Analyzer.
Sep 21, 2026 - 12:38 EDT
Identified - Engineering has identified an issue affecting Webex Contact Center in the US region, resulting in intermittent agent disconnections, unexpected sign-outs, and instances of dead air during active calls. Connectivity is currently improving as our engineering teams continue to monitor the environment and investigate the underlying cause.

If you are experiencing these symptoms, please perform a hard refresh of your browser or restart your Agent Desktop session. Following a restart, we recommend performing a test call to validate your audio path before resuming normal operations. We will provide the next update in 30 minutes or sooner should significant progress occur.

We are working to fully restore service stability and sincerely apologize for the ongoing inconvenience.
Sep 21, 2026 - 11:23 EDT
Investigating - We are investigating with Cisco a issue with agents not being able to Log in to Webex contact center. Updates will follow when we receive more information. This is affecting call centers only
Sep 21, 2026 - 10:46 EDT

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Degraded Performance
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Degraded Performance
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Degraded Performance
TV Service - Apogee Operational
Remote Desktop Gateway Operational
Mail Relay Operational
Accounts and Passwords Operational
Duo Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
SailPoint Identity Security Cloud Operational
SOLAR Operational
PeopleSoft Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
25 Live Operational
accessVIS Operational
Aleph Operational
BI Launch Pad (formerly InfoView) Operational
Concur Travel & Expense Operational
Construction Project Management Operational
DocuSign Operational
Enterprise Asset Management (HxGN EAM) Operational
Judicial Action Campus Counts Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Campus Card System (IDMS) Operational
Student and Faculty Services Operational
Brightspace Operational
Classrooms Operational
Clickers Operational
Course Evaluations (Faculty & Administrators) Operational
ContentDM Operational
Course Evaluations (Students) Operational
Degree Works Operational
Digication ePortfolios Operational
Digital Desk (Opscan) Operational
Echo360 Operational
Faculty Profiles Operational
Feedback Fruit (in Brightspace) Operational
FIXIT Operational
Maple TA Operational
Navigate (EAB) Operational
Printing Operational
Qualtrics Operational
Respondus Lockdown Browser & Respondus Monitor Operational
SafeAssign Operational
SINC Sites (Computer Labs) Operational
Virtual SINC Site Operational
VoiceThread Operational
Live Chat Operational
Turnitin Operational
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
Document Management Systems (OnBase) Operational
Virtual Servers Operational
Collaboration and Publishing Operational
DoIT WebSite / Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Stony Brook Website Operational
Yammer Operational
Zoom Operational
Zoom Cloud Recording Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Live Streaming Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Chat Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom REST API Operational
myResearch Portal Operational
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Safety Operational
IACUC Operational
Solstice Operational
TeamDynamix IT Service Management Platform Operational
Information Security Training (SANS) Operational
Zoom Integrations/Calendar/Plug-In/Add-In Operational
Zoom Zoom Rooms Operational
Zoom Web Client Operational
TeamDynamix Search Operational
TeamDynamix Mobile App Operational
TeamDynamix Email Operational
TeamDynamix Authentication Operational
TeamDynamix Web Interface Operational
Box Web Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 21, 2026

Unresolved incident: Issues with Cisco Webex contact center.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

TeamDynamix Email
Resolved - This incident has been resolved.
Sep 18, 09:52 EDT
Monitoring - TeamDynamix identified a capacity issue impacting the file system and successfully scaled the environment to address it. Email monitoring and attachment uploads are now functioning as expected
Sep 17, 22:38 EDT
Investigating - TeamDynamix is currently investigating reports of Email Monitor & Attachment Errors
Sep 17, 22:16 EDT

Sep 17, 2026

BI Launch Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 18:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 15:45 EDT
Scheduled - BI Launch Pad (formerly InfoView) will me down for maintenance on Thursday September 17, from 3:45 PM-6:45 PM.
Sep 16, 10:19 EDT
SOLAR 1 hour maitenance
Completed - The scheduled maintenance has been completed.
Sep 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 06:00 EDT
Scheduled - SOLAR will be down for maintenance on September 17 starting at 6:00 AM. It is expected to take one (1) hour.
Sep 16, 10:31 EDT

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

DOIT Major Infrastructure project
Completed - All systems have been verified and are functional.
Sep 14, 10:08 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 07:45 EDT
Scheduled - As part of DoIT's major Infrastructure project to migrate our servers to the cloud that will improve long-term performance, scalability and reliability, certain services will be temporarily unavailable starting Monday, September 14 at 7:45 AM.


BI Launch Pad (Formerly InfoView Reports)
Building Permits
CEM
Classie Evals
CLM
Concur Travel
E-RAS
FIXIT
Gratitude Gram
HRS: RF Log and Tracking
HRS: SFE
HRS: Employment Tracking System
Operator Log
SINS
Special Event Badge Request System (Campus Card System (IDMS)

We expect to be fully restored by noon. If this window of time causes a significant hardship for your team, please let us know so that we may adjust the date.
Sep 10, 11:10 EDT

Sep 13, 2026

Issue with FIXIT - Investigating
Resolved - The issue was resolved by Networking a little after 11 PM Fri, Sep 11.
Sep 13, 02:20 EDT
Investigating - The FIXIT application is currently unavailable.
We are working to resolve the issue.

We understand this outage is disruptive and we apologize for any inconvenience it may cause.
We will continue to provide updates on https://itstatus.stonybrook.edu/
Sep 11, 16:57 EDT

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Sep 10, 2026

No incidents reported.

Sep 9, 2026

TeamDynamix latency issues
Resolved - This incident has been resolved.
Sep 9, 13:15 EDT
Monitoring - We received reports of issues with TeamDynamix this morning, Here is the latest information from their Status Page (https://status.teamdynamix.com/):

Monitoring - Performance appears to have fully returned to normal, however we will continue monitoring to ensure it remains stable.

The root cause was a configuration change that had unintended side effects, which was quickly reversed.
Sep 09, 2026 - 11:31 EDT

Investigating - We are actively investigating reports of performance degradation across Work Management the iPaaS platforms.
Sep 09, 2026 - 11:24 EDT
Sep 9, 12:24 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

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