SafeAssign slow to process files

Incident Report for DoIT

Resolved

The vendor reports that this issue has been resolved and SafeAssign documents are processing normally.

Posted Apr 21, 2020 - 11:36 EDT

Investigating

SafeAssign's vendor is reporting that servers are slow to process files being checked against the plagiarism-detection database. The vendor states that processing may take up to several hours for files to process and generate an originality report.

Posted Apr 20, 2020 - 16:57 EDT

This incident affected: Student and Faculty Services (SafeAssign).