Slow response changing call status on webex Contact Center calls.

Incident Report for DoIT

Resolved

The issue has been resolved services remain healthy and stable. We appreciate your patience while we addressed this service incident.

Posted Jul 16, 2026 - 15:54 EDT

Investigating

Cisco is investigating an issue affecting Webex Contact Center agents in the US where completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls. This issue is impacting only calls handled through the Webex App.

Posted Jul 16, 2026 - 08:56 EDT

This incident affected: Network, Phones and TV (Voice Over Internet Protocol (VoIP), Telephone Systems).