Cherwell has informed us that this issue is now resolved. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Posted about 1 month ago. Aug 15, 2019 - 09:41 EDT
Monitoring
A fix has been implemented. We will continue to monitor.
Posted about 1 month ago. Aug 14, 2019 - 14:23 EDT
Update
We are continuing to work on a fix for this issue.
Posted about 1 month ago. Aug 14, 2019 - 14:21 EDT
Update
We are continuing to work on a fix for this issue.
Posted about 1 month ago. Aug 14, 2019 - 11:28 EDT
Update
We are continuing to work on a fix for this issue.
Posted about 1 month ago. Aug 14, 2019 - 11:26 EDT
Identified
Cherwell has identified the issue. They are working on resolution.
Posted about 1 month ago. Aug 14, 2019 - 11:26 EDT
Investigating
Our ITSM Cherwell is having issues. Performance very slow or locking up with errors. DoIT is in contact with the vendor.
Posted about 1 month ago. Aug 14, 2019 - 11:19 EDT
This incident affected: IT Service Portal (service.stonybrook.edu).