Qualtrics - XM Directory intermittent errors

Incident Report for DoIT

Resolved

This incident has been resolved.

Posted Aug 13, 2026 - 11:36 EDT

Update

We are continuing to investigate this issue.

Posted Aug 13, 2026 - 11:35 EDT

Update

This has been resolved.

Posted Aug 13, 2026 - 11:35 EDT

Investigating

DoIT is aware of an incident intermittently impacting Qualtrics: XM Directories. Qualtrics users trying to upload new distribution lists may experience errors on uploads or while editing existing segmented contact lists. DoIT has opened a ticket with Qualtrics Support on behalf of our enterprise license.

If you or your team are experiencing an error with Qualtrics directories, distributions, or contact lists:
Please open a support ticket with DoIT at help.stonybrook.edu and a member of our team will discuss available work-around options that may best suit your needs.

Posted May 20, 2026 - 20:32 EDT

This incident affected: Student and Faculty Services (Qualtrics).