Respondus Monitor is unavailable

Incident Report for DoIT

Resolved

Issue has been resolved.

Posted Nov 17, 2020 - 08:26 EST

Update

We are continuing to work on a fix for this issue.

Posted Nov 17, 2020 - 08:25 EST

Identified

Student who have already taken an exam in a course with Respondus can proceed with using Respondus. There is an issue with awarding new seats which we are working to resolve.

Posted Oct 21, 2020 - 13:20 EDT

Investigating

Students are receiving license errors when using Respondus Monitor. Respondus is investigating the issue.

Posted Oct 21, 2020 - 09:50 EDT

This incident affected: Student and Faculty Services (Respondus Lockdown Browser & Respondus Monitor).