Cherwell Outage

Incident Report for DoIT

Resolved

Cherwell has resolved the issue preventing login from the Desktop client to the system. We are investigating the root cause with them to prevent this from occurring again in the future.

Posted Feb 07, 2020 - 09:23 EST

Update

We are continuing to investigate this issue.

Posted Feb 07, 2020 - 09:22 EST

Update

We are continuing to investigate this issue.

Posted Feb 07, 2020 - 09:21 EST

Investigating

We are currently investigation issues with Cherwell.

Posted Feb 07, 2020 - 09:05 EST

This incident affected: IT Service Portal (service.stonybrook.edu).