TeamDynamix - Workflow Errors

Incident Report for DoIT

Resolved

This incident has been resolved.

Posted Oct 28, 2026 - 15:31 EDT

Monitoring

TeamDynamix updated this issue:
A fix has been implemented and we are monitoring reductions of delays and error rates.

Posted Oct 28, 2026 - 14:18 EDT

Identified

We have received the following notification from TeamDynamix:

Delays & Increased Error Rates in Ticket Workflows
Work Management Ticket Workflows that contain iPaaS Flow Execution steps are not receiving communication of success or failure from iPaaS. After the configured timeout period for the iPaaS Flow Execution step (default of 30 minutes) the Ticket Workflow will check iPaaS for the flow execution status and continue to execute. This is causing delays in the processing of Ticket Workflows that include iPaaS Flow Execution steps.

If you notice any issues with your workflows, feel free to reach out to the DoIT TeamDynamix team: https://help.stonybrook.edu/TDClient/277/Portal/Requests/ServiceOffering/2270/TDx-Issues-General-Help/Request

Posted Oct 28, 2026 - 11:37 EDT

This incident affected: TeamDynamix IT Service Management Platform.