Cisco Engineering has resolved the issues impacting Webex services. US-based Webex Contact Center agents experiencing WebRTC-related issues-such as login failures, desktop telephony selection errors, or difficulties placing and answering calls-should log out of the Agent Desktop, close all browser windows and tabs, and then relaunch and log back in to restore full functionality.
Telephony will continue to monitor to ensure service stability.
Posted Jun 04, 2026 - 08:59 EDT
Update
Our engineering teams are continuing to work diligently to resolve the ongoing issue affecting the Webex services environment. We will provide updates as soon as they become available. We appreciate your ongoing patience as we work to resolve this service incident.
Posted Jun 03, 2026 - 13:03 EDT
Identified
Cisco Engineering has identified an issue impacting Webex services We are currently observing positive signs of recovery across our Webex service environment. While several core components are stabilizing, some services continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve these remaining issues as quickly as possible. We are actively monitoring the environment and will provide further updates as we reach full restoration.
Posted Jun 03, 2026 - 11:44 EDT
Investigating
Cisco Engineering is investigating an issue impacting Webex services hosted in the US data center. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal. Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving message
Posted Jun 03, 2026 - 09:29 EDT
This incident affects: Network, Phones and TV (Voice Over Internet Protocol (VoIP), Telephone Systems).