Cisco Webex user portal and Contact center login
Monitoring - Cisco Engineering has resolved the issues impacting Webex services. US-based Webex Contact Center agents experiencing WebRTC-related issues-such as login failures, desktop telephony selection errors, or difficulties placing and answering calls-should log out of the Agent Desktop, close all browser windows and tabs, and then relaunch and log back in to restore full functionality.

Telephony will continue to monitor to ensure service stability.
Jun 04, 2026 - 08:59 EDT
Update - Our engineering teams are continuing to work diligently to resolve the ongoing issue affecting the Webex services environment. We will provide updates as soon as they become available. We appreciate your ongoing patience as we work to resolve this service incident.
Jun 03, 2026 - 13:03 EDT
Identified - Cisco Engineering has identified an issue impacting Webex services We are currently observing positive signs of recovery across our Webex service environment. While several core components are stabilizing, some services continue to experience degraded performance. Our engineering and operations teams remain fully engaged and are actively working to resolve these remaining issues as quickly as possible. We are actively monitoring the environment and will provide further updates as we reach full restoration.
Jun 03, 2026 - 11:44 EDT
Investigating - Cisco Engineering is investigating an issue impacting Webex services hosted in the US data center. Users and administrators are experiencing intermittent failures across several Webex services, including logging in to the Webex App, Webex Control Hub, and Webex Developer Portal.
Some Webex Calling users are encountering intermittent call failures, while a subset of callers may experience issues connecting to the Webex Contact Center. Additionally, delays or failures may occur when sending or receiving message
Jun 03, 2026 - 09:29 EDT
Qualtrics - XM Directory intermittent errors
Investigating - DoIT is aware of an incident intermittently impacting Qualtrics: XM Directories. Qualtrics users trying to upload new distribution lists may experience errors on uploads or while editing existing segmented contact lists. DoIT has opened a ticket with Qualtrics Support on behalf of our enterprise license.

If you or your team are experiencing an error with Qualtrics directories, distributions, or contact lists:
Please open a support ticket with DoIT at help.stonybrook.edu and a member of our team will discuss available work-around options that may best suit your needs.
May 20, 2026 - 20:32 EDT

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Operational
90 days ago
100.0 % uptime
Today
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Operational
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Operational
TV Service - Apogee Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Gateway Operational
90 days ago
100.0 % uptime
Today
Mail Relay Operational
90 days ago
100.0 % uptime
Today
SOLAR Operational
PeopleSoft Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
accessVIS Operational
Aleph Operational
BI Launch Pad (formerly InfoView) Operational
Concur Travel & Expense Operational
90 days ago
100.0 % uptime
Today
Construction Project Management Operational
90 days ago
100.0 % uptime
Today
Degree Works Operational
DocuSign Operational
90 days ago
100.0 % uptime
Today
Enterprise Asset Management (HxGN EAM) Operational
Judicial Action Campus Counts Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Campus Card System (IDMS) Operational
90 days ago
100.0 % uptime
Today
Student and Faculty Services Degraded Performance
90 days ago
100.0 % uptime
Today
Brightspace Operational
90 days ago
100.0 % uptime
Today
Classrooms Operational
Clickers Operational
ContentDM Operational
Course Evaluations (Faculty & Administrators) Operational
Course Evaluations (Students) Operational
Digication ePortfolios Operational
Digital Desk (Opscan) Operational
Echo360 Operational
Faculty Profiles Operational
Feedback Fruit (in Brightspace) Operational
90 days ago
100.0 % uptime
Today
FIXIT Operational
Maple TA Operational
Printing Operational
Qualtrics Degraded Performance
Respondus Lockdown Browser & Respondus Monitor Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
SINC Sites (Computer Labs) Operational
Virtual SINC Site Operational
VoiceThread Operational
Live Chat Operational
90 days ago
100.0 % uptime
Today
Turnitin Operational
90 days ago
100.0 % uptime
Today
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
Document Management Systems (OnBase) Operational
Virtual Servers Operational
Accounts and Passwords Operational
90 days ago
100.0 % uptime
Today
Duo Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
SailPoint Identity Security Cloud Operational
90 days ago
100.0 % uptime
Today
Collaboration and Publishing Operational
90 days ago
100.0 % uptime
Today
DoIT WebSite / Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Stony Brook Website Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Cloud Recording Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Live Streaming Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Chat Operational
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom REST API Operational
myResearch Portal Operational
90 days ago
100.0 % uptime
Today
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Safety Operational
IACUC Operational
90 days ago
100.0 % uptime
Today
Solstice Operational
90 days ago
100.0 % uptime
Today
TeamDynamix IT Service Management Platform Operational
Information Security Training (SANS) Operational
90 days ago
100.0 % uptime
Today
Zoom Integrations/Calendar/Plug-In/Add-In Operational
Zoom Zoom Rooms Operational
Zoom Web Client Operational
TeamDynamix Search Operational
TeamDynamix Mobile App Operational
TeamDynamix Email Operational
TeamDynamix Authentication Operational
TeamDynamix Web Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Campus Card Badge Database Migration Jun 22, 2026 10:00-14:00 EDT

Campus Card Badge environment will be migrated to OCI on 6/22/26 between 10am and 2pm and the IDMS application will be offline during this maintenance window.
Posted on May 29, 2026 - 10:13 EDT

West Side Dining Switch Replacement Jun 23, 2026 06:00-10:00 EDT

On 6/23/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in West Side Dining. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
Posted on Jun 09, 2026 - 11:59 EDT

myResearch Safety Jun 23, 2026 14:00 - Jun 29, 2026 08:00 EDT

myResearch Safety will be unavailable beginning Tuesday, June 23 at 2:00 pm, and is anticipated to return to service by 8:00 am on Monday, June 29.
Posted on Jun 12, 2026 - 14:54 EDT
Jun 14, 2026

No incidents reported today.

Jun 13, 2026

No incidents reported.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Library fourth and fifth floors
Completed - The scheduled maintenance has been completed.
Jun 11, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 EDT
Scheduled - On 6/11/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 4th and 5th floors. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
May 26, 09:32 EDT
Jun 10, 2026
OnBase PROD & ECMDATA
Completed - The scheduled maintenance has been completed.
Jun 10, 13:41 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 12:00 EDT
Scheduled - OnBase PROD & ECMDATA databases will be patched on 6/10/26 between 12pm and 3pm and the OnBase application will be offline during this maintenance window.
May 29, 10:15 EDT
Jun 9, 2026
Library second and third floors
Completed - The scheduled maintenance has been completed.
Jun 9, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 EDT
Scheduled - On 6/9/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 2nd and 3rd floors. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
May 26, 09:30 EDT
Jun 8, 2026

No incidents reported.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
Library first floor
Completed - The scheduled maintenance has been completed.
Jun 4, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 06:00 EDT
Scheduled - On 6/4/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 1st floor. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
May 26, 09:28 EDT
Jun 3, 2026
TeamDynamix - inconsistent workflows
Resolved - Message from TeamDynamix:
At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.
Jun 3, 16:56 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 3, 15:34 EDT
Investigating - DoIT received an email from TeamDynamix this afternoon:

Investigating WebAPI issue with custom attributes during ticket creation

Incident status: Monitoring

We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.

Time posted Jun 3, 14:58 EDT
Jun 3, 15:34 EDT
Jun 2, 2026
Basement Music Library
Completed - The scheduled maintenance has been completed.
Jun 2, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 EDT
Scheduled - On 6/2/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library basement and 1st floor. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
May 26, 09:26 EDT
Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

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