Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.
Completed -
The scheduled maintenance has been completed.
Apr 15, 07:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 EDT
Scheduled -
We will be performing a scheduled deployment of EchoVideo as part of our ongoing commitment to delivering a reliable, high-performance platform for all users.
Deployment Schedule: April 16, 6:00 AM Eastern U.S. Duration: 60 minutes
Expected Impact: No disruption to end users is anticipated, and no downtime is expected. This release includes enhancements and updates designed to further improve system performance, stability, and overall reliability.
These proactive deployments reflect our continued investment in delivering a dependable, enterprise-grade experience you can trust.
We appreciate your understanding and continued partnership as we enhance the platform.
Apr 10, 08:34 EDT
Resolved -
The fix for this was deployed by Mersive the end of last week. It was tested on a tester Solstice Pod Saturday successfully and all pods were set to have the update applied and reboot Saturday night. User experience in two handfuls was tested today with success.
Apr 13, 14:21 EDT
Identified -
It has come to our attention this morning that Solstice is experiencing intermittent connectivity issues
We have identified the issue and are implementing a solution. The issue will be entirely resolved by next week.
In the interim users utilize the Mersive Solstice client to share to the Pods. For assistance please reach out to us by visiting the DoIT Help Portal at https://help.stonybrook.edu
Mar 27, 10:26 EDT
Resolved -
Google’s engineers implemented a fix last night. External emails that were not received during the day were sent after the fix was implemented. If you are still experiencing issues pleas contact our service desk via this link: https://help.stonybrook.edu/TDClient/277/Portal/Requests/ServiceDet?ID=7808 or call 631-632-9800
Apr 9, 07:09 EDT
We are aware of an issue with Gmail users experiencing delays in receiving and sending emails beginning at Wednesday, 2026-04-08 06:30 PDT / 9:30AM EST.
Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point.
We will provide an update by Wednesday, 2026-04-08 12:00 PDT with current details.
Workaround: None at this time.
Apr 8, 14:43 EDT
Update -
Google has confirmed it's a system wide issue and their technicians are working to identify.
Apr 8, 12:58 EDT
Investigating -
Stony Brook's google system is not receiving messages from any external senders. Our team is in contact with Google and this status will be updated when we have more information.
Apr 8, 12:50 EDT