Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.
Resolved -
The issue with the GMail is resolved for all the users on Saturday, 2025-10-25 12:05 PDT
As per our preliminary analysis, the issue was caused due to a recent code change introduced to OneGoogle for Android and iOS apps. Our engineering team mitigated the issue by rolling back these problematic changes. We apologize to all who are affected by the disruption. We thank you for your patience while we worked on resolving the issue.
Oct 27, 08:34 EDT
Monitoring -
We are experiencing an issue with Gmail beginning on Friday, 2025-10-24 10:45 PDT.
Our engineering team has identified the root cause and implemented mitigation measures. And, currently we are monitoring the status of mitigation.
We will provide an update by Monday, 2025-10-27 11:00 PDT with current details.
Oct 27, 08:33 EDT
Investigating -
A subset of customers in EDU domains are experiencing issues accessing Gmail mobile applications. This occurred on Saturday 10/25/25.
Oct 27, 08:31 EDT
Completed -
The scheduled maintenance has been completed.
Oct 27, 08:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 17:00 EDT
Scheduled -
DoIT has scheduled system maintenance that will affect SOLAR, PeopleSoft Human Capital Management (HCM) and PeopleSoft Campus Solutions (CS).
The PeopleSoft HCM, CS and SOLAR will be unavailable during the following period: Start: Friday, October 24th, 2025, at 5:00 PM End: Monday, October 27th, 2025, at 8:00 AM
During this planned downtime, you will not be able to access these systems. Please plan any necessary work or transactions within SOLAR, PeopleSoft HCM or CS systems to be completed before 5:00 PM on Friday, October 24th.
When maintenance is complete, you will use the exact same links and procedures to access SOLAR, PeopleSoft HCM, and CS systems as you do today. The system's functionality and your user experience will remain unchanged.
We appreciate your patience and understanding as we undertake this critical upgrade. This change is foundational to ensuring a more robust and reliable system environment as we prepare for WolfieONE’s go-live.
If you have any urgent questions regarding this downtime, please contact Matthew Engel, Assistant Director for Financial and Budget Applications at matthew.engel@stonybrook.edu.
Oct 24, 15:49 EDT
Completed -
The scheduled maintenance has been completed.
Oct 22, 07:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 EDT
Scheduled -
On October 22, 2025, between 6:00am and 7:30am, Networking will be performing system maintenance. We do not anticipate any disruption of services.
Resolved -
This incident has been resolved.
Oct 21, 09:11 EDT
Monitoring -
Issues with Amazon Web services are causing latency/delays with log in and system response times. Details can be found on Amazon's status page: https://health.aws.amazon.com/health/status as well as individual companies websites
Resolved -
The issue is now resolved.
Oct 21, 08:44 EDT
Identified -
Status: Identified Location: US & Canada Regions
Cisco Engineering has identified the issue and is working towards service restoration.
Oct 20, 15:07 EDT
Investigating -
Cisco is working on an issue with agent real time reports. Status: Identified Location: US & Canada Regions
users in the US as well as in Canada region are experiencing failures when attempting to access realtime and historical reports. Agents' state is not being updated in real-time reports, and as a result, agents may show an incorrect availability state. There is no impact to call delivery or agents' ability to handle customers and manage their availability state.
We appreciate your patience while we work to restore services and apologize for any inconvenience this may cause.
Oct 20, 15:05 EDT
Resolved -
This incident has been resolved.
Oct 20, 16:03 EDT
Investigating -
Echo360 has identified that the ongoing AWS us-east-1 region outage is intermittently impacting video processing causing some users in the U.S. East region to experience delays. We are actively monitoring AWS recovery efforts and exploring internal mitigations where possible. Echo360 will continue to provide updates here as more information becomes available or as services recover.
Oct 20, 11:59 EDT