Qualtrics - XM Directory intermittent errors
Investigating - DoIT is aware of an incident intermittently impacting Qualtrics: XM Directories. Qualtrics users trying to upload new distribution lists may experience errors on uploads or while editing existing segmented contact lists. DoIT has opened a ticket with Qualtrics Support on behalf of our enterprise license.

If you or your team are experiencing an error with Qualtrics directories, distributions, or contact lists:
Please open a support ticket with DoIT at help.stonybrook.edu and a member of our team will discuss available work-around options that may best suit your needs.
May 20, 2026 - 20:32 EDT

About This Site

Welcome to the Division of Information Technology's home for system status and service incident information. You will find live and historical data on system status and scheduled maintenance.

Uptime over the past 90 days. View historical uptime.
Network, Phones and TV Operational
90 days ago
100.0 % uptime
Today
WolfieNet (Wi-Fi) Operational
Eduroam (Wi-Fi) Operational
Wired Operational
Voice Over Internet Protocol (VoIP) Operational
Virtual Private Network (VPN) Operational
Campus Television Operational
Telephone Systems Operational
TV Service - Apogee Operational
90 days ago
100.0 % uptime
Today
Remote Desktop Gateway Operational
90 days ago
100.0 % uptime
Today
Mail Relay Operational
90 days ago
100.0 % uptime
Today
SOLAR Operational
PeopleSoft Operational
G Suite (Google Apps) Operational
Google Apps Gmail Operational
Google Apps Drive Operational
Google Apps Calendar Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Sites Operational
Business Systems Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
accessVIS Operational
Aleph Operational
BI Launch Pad (formerly InfoView) Operational
Concur Travel & Expense Operational
90 days ago
100.0 % uptime
Today
Construction Project Management Operational
90 days ago
100.0 % uptime
Today
Degree Works Operational
DocuSign Operational
90 days ago
100.0 % uptime
Today
Enterprise Asset Management (HxGN EAM) Operational
Judicial Action Campus Counts Operational
SB Events Operational
SUNY 1 & 2 (Legacy) & SMART Financial Systems (SUNY Web portal) Operational
SBU 311 App Operational
SBU Reporting Operational
StarRez Operational
Talent Management System (TMS) Operational
WolfMart Operational
Campus Card System (IDMS) Operational
90 days ago
100.0 % uptime
Today
Student and Faculty Services Degraded Performance
90 days ago
100.0 % uptime
Today
Brightspace Operational
90 days ago
100.0 % uptime
Today
Classrooms Operational
Clickers Operational
ContentDM Operational
Course Evaluations (Faculty & Administrators) Operational
Course Evaluations (Students) Operational
Digication ePortfolios Operational
Digital Desk (Opscan) Operational
Echo360 Operational
Faculty Profiles Operational
Feedback Fruit (in Brightspace) Operational
90 days ago
100.0 % uptime
Today
FIXIT Operational
Maple TA Operational
Printing Operational
Qualtrics Degraded Performance
Respondus Lockdown Browser & Respondus Monitor Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
SINC Sites (Computer Labs) Operational
Virtual SINC Site Operational
VoiceThread Operational
Live Chat Operational
90 days ago
100.0 % uptime
Today
Turnitin Operational
90 days ago
100.0 % uptime
Today
Servers, Storage and Backups Operational
Department Shared Folders Operational
MySBFiles Operational
Document Management Systems (OnBase) Operational
Virtual Servers Operational
Accounts and Passwords Operational
90 days ago
100.0 % uptime
Today
Duo Security Two-Factor Authentication Operational
NetID / Single Sign On (SSO) Operational
SailPoint Identity Security Cloud Operational
90 days ago
100.0 % uptime
Today
Collaboration and Publishing Degraded Performance
90 days ago
100.0 % uptime
Today
DoIT WebSite / Drupal Content Management System Operational
EZProxy Operational
LISTSERV (Electronic Mailing Lists) Operational
Office 365 Operational
Phone Directory and People Search Operational
SBConnect (Adobe Connect Web Conferencing) Operational
SB You Operational
SharePoint Operational
Stony Brook Website Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
Zoom Operational
90 days ago
100.0 % uptime
Today
Zoom Cloud Recording Operational
Zoom Zoom Cloud Room Connector Operational
Zoom Live Streaming Operational
Zoom Meeting Telephony Services Operational
Zoom Zoom Meetings Operational
Zoom Zoom Chat Degraded Performance
Zoom Zoom Phone Operational
Zoom Zoom Video Webinars Operational
Zoom Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom Web Portal Operational
Zoom REST API Operational
myResearch Portal Operational
90 days ago
100.0 % uptime
Today
Conflict of Interest (COI) Operational
Grants Operational
Agreements Operational
IRB Operational
Safety Operational
IACUC Operational
90 days ago
100.0 % uptime
Today
Solstice Operational
90 days ago
100.0 % uptime
Today
TeamDynamix IT Service Management Platform Operational
Information Security Training (SANS) Operational
90 days ago
100.0 % uptime
Today
Zoom Integrations/Calendar/Plug-In/Add-In Operational
Zoom Zoom Rooms Operational
Zoom Web Client Operational
TeamDynamix Search Operational
TeamDynamix Mobile App Operational
TeamDynamix Email Operational
TeamDynamix Authentication Operational
TeamDynamix Web Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Basement Music Library Jun 2, 2026 06:00-10:00 EDT

On 6/2/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library basement and 1st floor. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
Posted on May 26, 2026 - 09:26 EDT

Library first floor Jun 4, 2026 06:00-10:00 EDT

On 6/4/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 1st floor. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
Posted on May 26, 2026 - 09:28 EDT

OnBase PROD & ECMDATA Jun 8, 2026 14:00-17:00 EDT

OnBase PROD & ECMDATA databases will be patched on 6/8/26 between 2pm and 5pm and the OnBase application will be offline during this maintenance window.
Posted on May 29, 2026 - 10:15 EDT

Library second and third floors Jun 9, 2026 06:00-10:00 EDT

On 6/9/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 2nd and 3rd floors. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
Posted on May 26, 2026 - 09:30 EDT

Library fourth and fifth floors Jun 11, 2026 06:00-10:00 EDT

On 6/11/26 between 6AM and 10AM, Networking will be performing system maintenance on the network equipment in the Melville Library 4th and 5th floors. During this time, there will be a brief interruption in service. If you experience any issues outside this time frame, please contact us via the DoIT Service Portal at http://service.stonybrook.edu
Posted on May 26, 2026 - 09:32 EDT

Campus Card Badge Database Migration Jun 15, 2026 10:00-14:00 EDT

Campus Card Badge environment will be migrated to OCI on 6/15/26 between 10am and 2pm and the IDMS application will be offline during this maintenance window.
Posted on May 29, 2026 - 10:13 EDT
May 30, 2026

No incidents reported today.

May 29, 2026

No incidents reported.

May 28, 2026
SailPoint ISC Maintenance
Completed - Maintenance has been completed and normal operations have been restored.
May 28, 17:35 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:45 EDT
Scheduled - Updates to SailPoint ISC will be made during this time. The application will remain available but updates between source and target systems and SailPoint will be paused during the maintenance period.
May 28, 10:42 EDT
Scheduled Network Maintenance - West Campus and Southampton
Completed - The scheduled maintenance has been completed.
May 28, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 02:00 EDT
Scheduled - On May 28, 2026, between 2:00am and 6:00am, Networking will be performing system maintenance on the networking equipment. We do not anticipate any disruption of services.

If you find this maintenance has affected you, please let us know at http://service.stonybrook.edu/
May 26, 15:38 EDT
May 27, 2026
Google Accounts Temporarily Deactivated
Resolved - This incident has been resolved.
May 27, 14:46 EDT
Monitoring - We are aware that some recent graduate students had their Google accounts prematurely deactivated.
A fix has been implemented, and the accounts were reactivated. We are monitoring the situation.
May 26, 13:27 EDT
May 26, 2026
Google apps
Resolved - Duplicate entry
May 26, 15:18 EDT
Update - We are continuing to monitor for any further issues.
May 26, 13:37 EDT
Monitoring - We are aware that some recent graduate students had their Google accounts prematurely deactivated.
A fix has been implemented, and the accounts were reactivated. We are monitoring the situation.
May 26, 13:34 EDT
Gmail android
Resolved - This incident has been resolved.
May 26, 08:24 EDT
Update - Our engineering team identified the issue and released a new version of the Gmail Android application (version 2026.05.11) to the Google Play Store, which contains a fix to unblock affected users.

If you are currently encountering this issue, please upgrade to the latest version of the Gmail Android app. Users operating on the new app version should be able to successfully log in and sync their accounts.
May 22, 08:20 EDT
Monitoring - We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.

Our engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix to unblock users.

Users already on the new app version will be able to Log In and Sync their accounts successfully.
May 20, 08:20 EDT
Identified - We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.

Our engineering team has identified the issue and is actively working on rolling out a fix to unblock all the affected customers.

We will provide more information by Tuesday, 2026-05-19 15:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.
May 19, 13:10 EDT
Investigating - Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.
May 18, 10:03 EDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
myResearch Grants
Completed - The scheduled maintenance has been completed.
May 22, 08:00 EDT
Update - Maintenance on the myResearch Grants application is extended until 11am today, Friday 5/22/2026.
May 22, 06:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 EDT
Scheduled - myResearch Grants will be down for scheduled maintenance, starting 8 pm, Thursday 5/14/2026 until 8 am Friday 5/22/2026.
May 12, 10:37 EDT
May 21, 2026

No incidents reported.

May 20, 2026

Unresolved incident: Qualtrics - XM Directory intermittent errors.

May 19, 2026
May 18, 2026
WEbex Contact Center Agent call issues
Resolved - Cisco has resolved the issue ..
May 18, 15:23 EDT
Identified - Cisco has identified the issue and has applied a fix. Telephony will continue to monitor
May 18, 13:40 EDT
Investigating - Cisco Engineering is investigating an issue impacting Webex Contact Center agents. Affected agents may experience intermittent call failures
May 18, 12:32 EDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

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