Incoming phone call issues

Incident Report for DoIT

Resolved

This incident has been resolved.

Posted Mar 01, 2019 - 09:16 EST

Monitoring

A fix has been impletmented and we are monitoring the results.

Posted Feb 28, 2019 - 16:11 EST

Identified

DoIT has found the problem with incomming calls has not been resolved as of yet. Vendor has been notified.

Posted Feb 28, 2019 - 09:39 EST

Monitoring

The vendor has seemingly resolved the issue with incomming calls. DoIT will be monitoring the results.

Posted Feb 27, 2019 - 17:04 EST

Update

The Telephony team is continuing to work with the vendor to resolve the issue

Posted Feb 27, 2019 - 16:32 EST

Investigating

DoIT has received reports about intermittent incoming call issues. The Telephony team is working with the vendor to identify and correct the issue.

Posted Feb 27, 2019 - 10:42 EST

This incident affected: Network, Phones and TV (Voice Over Internet Protocol (VoIP), Telephone Systems).