Cherwell ITSM performance issue

Incident Report for DoIT

Resolved

Cherwell has resolved the issue.

Posted Sep 27, 2018 - 15:27 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2018 - 14:09 EDT

Update

We are continuing to investigate this issue.

Posted Sep 27, 2018 - 14:09 EDT

Investigating

Cherwell ITSM is currently experiencing performance issues. Customers report having log in issues as well as functionality issues. CES Help Desk has a call into Cherwell Support.

Posted Sep 27, 2018 - 11:40 EDT

This incident affected: IT Service Portal (service.stonybrook.edu).