IT Service Portal: Cherwell

Incident Report for DoIT

Resolved

Cherwell Service Management has been restored and is back online.

Posted Jul 09, 2019 - 19:53 EDT

Identified

Cherwell identified the issue and a fix is being implemented.

Posted Jul 09, 2019 - 16:47 EDT

Investigating

Cherwell IT Service portal is down. CES is on the phone with Cherwell Support looking into the matter.

Posted Jul 09, 2019 - 16:38 EDT

This incident affected: IT Service Portal (service.stonybrook.edu).